Upverse Kids

Privacy Policy

Last updated: October 2026

1. Introduction

Upverse AI LLC ("we," "our," or "us") operates the Upverse Kids platform (upversekids.com), which provides interactive educational applications for children, including quizzes, music learning, chess, sports simulation games, and AI-powered educational chatbots.

This Privacy Policy explains how we collect, use, and protect information when you and your children use our services. We are committed to protecting the privacy of children who use our platform and ensuring parents have full control over their child's online experience.

A Note on AI:Our platform utilizes Artificial Intelligence to provide interactive, dynamic learning experiences. While we strive to provide safe and educational content, AI systems are not perfect and can sometimes generate incorrect, unexpected, or inaccurate information (often called "hallucinations"). We strongly recommend that parents supervise their children's use of AI features to ensure the content remains appropriate and helpful.

2. Children's Privacy and COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personally identifiable information from children under the age of 13 without obtaining verifiable parental consent.

• Parental Consent: Before a child under 13 can utilize features that might collect personal data (such as open-text AI chatbots), we require the parent or legal guardian to create a Parent Account and provide verifiable consent.
• Parental Rights: Parents have the right to review their child's personal information, direct us to delete it, and refuse to allow any further collection or use of the child's information at any time. To exercise these rights, please contact us at hello@theupverse.ai.

3. Information We Collect

To protect children, we separate the information collected from parents from the information collected from children.

3.1 Information Collected from Parents

• Account Information: Name, email address, and login credentials used to create and manage the Parent Account.
• Subscription/Payment Information: Billing details if you purchase premium features (processed securely by third-party payment processors).

3.2 Information Collected from Children

• Profile Information: Non-identifying nicknames or usernames, avatars, and game preferences. We explicitly prohibit children from using their real full names as usernames.
• Gameplay and User Inputs: Quiz answers, game-point activity, in-game progress, moves (e.g., in chess or cricket games), musical notes played, and text/audio inputs submitted when interacting with our educational AI chatbots.

3.3 Technical Information

• IP address and device/browser type (used solely for internal operations and security).
• Session data and telemetry logs to ensure games are functioning correctly.

3.4 What We Do Not Collect

Strictly Prohibited Data: We do not collect home addresses, phone numbers, precise GPS locations, social media IDs, or camera/microphone data from children.

3.5 Cookies and Tracking Technologies

We use first-party cookies solely to support the internal operations of the site, such as keeping you securely logged in, remembering game progress, and ensuring platform security. We do not use tracking cookies for behavioral advertising or marketing to children.

4. How We Use the Information

4.1 Service Delivery

• To operate our educational games, quizzes, interactive music lessons, and AI tutors.
• To save progress, award game points, maintain Parent Accounts, and authenticate users.
• To track learning progress so parents can review their child's educational outcomes.

4.2 Service Improvement and AI Safety

• To debug, secure, and improve platform reliability.
• We do not use personally identifiable data from children to train our AI models. Any data used to improve our educational algorithms is completely anonymized and de-identified (with all personal identifiers removed) before analysis.

4.3 Communication

• We only send service notifications, responses to support requests, updates, and marketing messages to the Parent Account email address. We do not send marketing emails or messages to children.

4.4 What We Do Not Do

• We do not use children's data for behavioral tracking, profiling, or targeted advertising.
• We do not share children's data with external social media platforms.

5. AI Processing, Accuracy, and Third-Party Services

We use trusted third-party providers, including OpenAI (https://openai.com) and secure cloud hosting services, to power our educational chatbots and game mechanics.

• Processing of Inputs: AI systems process the text or audio inputs provided during gameplay to generate feedback, hints, or conversation.
• Data Privacy and Model Training Restrictions: We prioritize the safety of our users, especially children. We configure our AI integrations using enterprise-grade privacy settings and strict API data privacy agreements. Under these configurations, our third-party AI providers are contractually prohibited from using any customer data or gameplay inputs to train their foundational models. While data is not used for training, our providers may retain inputs in highly secure, transient logs for a limited period (typically up to 30 days) solely for compliance, security, and abuse monitoring, after which it is permanently deleted.
• Disclaimer of Accuracy: As noted in our Introduction, AI technology is probabilistic. It may occasionally provide feedback or answers that are historically, mathematically, or factually incorrect. Upverse AI LLC provides this AI "as is" and assumes no liability for inaccuracies.

6. Information Sharing

We do not sell personal information, and we do not use quiz answers or learning activity to advertise to children.

We only share information under the following limited circumstances:

• Service Providers: With trusted vendors (like cloud hosting, authentication, and AI APIs) who help us operate the platform and are bound by strict data protection agreements and COPPA-compliant processing rules.
• Legal Compliance: When required by law, subpoena, or to protect the safety of a child or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, provided the acquiring entity agrees to uphold these privacy standards.

7. Data Security

We employ robust security measures to protect your family's data:

• Encryption of data in transit and at rest (TLS/HTTPS).
• Role-based access controls ensuring internal access is strictly on a need-to-know basis.
• Continuous monitoring of our applications to detect and prevent vulnerabilities.

8. Data Retention

• Parent Accounts: Retained until a deletion request is made.
• Children's Data: Game progress, quiz activity, chat logs, and inputs are retained only as long as reasonably necessary to fulfill the educational purpose or until the parent deletes the account.
• Parents can manually clear a child's AI conversation history or game progress at any time through the Parent Dashboard.

9. Your Privacy Rights

9.1 General Rights

Parents have the right to:

• Access, correct, and download the data associated with their Parent Account and their child's profile.
• Request correction or deletion of the account and all associated history.
• Withdraw COPPA consent at any time, which will result in the deletion of the child's profile and data.

9.2 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to request disclosure of our collection and use of your personal information over the past 12 months. You also have the right to request the deletion of your personal information, subject to certain exceptions. We will not discriminate against you for exercising any of your CCPA rights.

10. Safe Learning Environment

To maintain a safe and focused learning experience, Upverse Kids operates with strict interaction guardrails:

• No Direct Messaging: We have disabled all direct messaging and private communication between users.
• No Public Profiles: There are no public-facing profiles or external social sharing features available to children.

11. Third-Party Links

Our platform may contain links to external educational resources. We are not responsible for the privacy practices of these third parties and encourage parents to review their respective privacy policies before allowing children to access external links.

12. International Data Transfers

Upverse AI LLC is based in the United States. If you are accessing our platform from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer under United States privacy standards, which may differ from the laws in your country of residence.

13. Changes to This Policy

We may update this policy to reflect new security measures, platform features, or compliance requirements. We will notify parents via the Parent Account email address of any significant changes. Continued use of the platform after notification constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about privacy, or if you are a parent wishing to exercise your rights regarding your child's data under COPPA, please contact us at:

Email: hello@theupverse.ai
Company: Upverse AI LLC